Refund & Cancellation Policy

Planning clients

Deposits, payment schedules, cancellations and refunds for planning work are set out in each client's written agreement before any payment is taken. If you have a question about your own agreement, contact us and we will go through it with you.

Hosted events

When one of our own events charges admission, its page states the refund terms before you register. Free events need no refund; if you can no longer come, letting us know frees your place for someone else.

Gifts and donations

Gifts toward a program are not normally refundable once the program has taken place. If you gave in error, contact us as soon as you can and we will put it right.

If we cancel

If we cancel an event we host, anyone who paid admission is refunded in full.

Last updated: October 23, 2026.